We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Eduquipstore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://eduquipstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice. Not seen yet mounted because offered as a gift. The color is bluer than purple, dommange.
23 Apr 2019 21:17
It is a little hard to assemble. Instructions are really small.
21 Apr 2019 06:14
Owl wooden, well packed. In principle, it is not difficult to collect it. The only thing that did not understand how to attach eyes, apparently on glue. And i also have two parts just do not want to hold on. I also think to use glue. Well, this can not quite put my hands correctly))). And so cool
20 Apr 2019 09:48
Excellent, I receive on 04/20/19
15 Apr 2019 07:54
Very pretty .......
3 Apr 2019 10:06
Delivery 11 days, took as a gift, so i can not say anything about the quality yet
20 Mar 2019 10:10
Good, not easy to make.
6 Mar 2019 08:27
Thank you, the child liked it.
17 Feb 2019 00:07
Owl is very cool, collected with his son for an hour with great pleasure) the quality of the details was pleasantly surprised)) everything is cut with a laser, without chipping, sanded literally heels of details)) of course, there is something to complain about, several feathers do not hold well and when moving fall off, but this toy does not have to play actively, so you can endure) You can put them on the glue, in the end))) delivery is fast, the packaging is decent. Seller and i recommend the product! We will still order)
4 Feb 2019 23:36
Haven't had chance to build yet but arrived quickly and looks perfect order. Thank you
1 Feb 2019 00:47
Delivery 35 days, moscow. track tracked. Packed in package. Quality is good recommend.
28 Jan 2019 14:05
Excellent service and a quality product.
22 Jan 2019 22:58
I can say for now-i came very quickly! Packing is not damaged. When i collect-i will add a tip!
19 Jan 2019 07:25
Difficult to make,fits OK.
16 Jan 2019 03:27
Everything came as it should, quickly. I bought it as a gift, so i can not say anything about the condition. Cheaper than other stores