We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Eduquipstore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://eduquipstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From, the reception of the goods and the store on 3 indicators. 1). Yakichi. Taka yak in the inventory +. 2). Packing. The overlying goods are priykhav tsyliy +. 3). Shvidkist +.
11 May 2019 09:37
The size is smaller than i expected, but the child plays, does not release, and this is the main thing.
11 May 2019 03:46
The track was not tracked. before volgograd for 1.5 months. all norms.
9 May 2019 06:46
This bn and i arrive in good condition
8 May 2019 13:05
Good store. Thank you.
7 May 2019 12:11
Already the second month there is no parcel
7 May 2019 09:45
4 May 2019 23:23
Delivery is long, but came whole, all as in the photo. Just note the size, the toy will be small.
2 May 2019 12:28
Very cool. Next as quickly presumably by was even faster but post namieszała. Terribly engaging.
25 Apr 2019 05:44
The goods did not come. Opened a dispute. Money returned
22 Apr 2019 13:18
arrived early and work well
20 Apr 2019 04:27
The goods came quickly
20 Apr 2019 00:52
Quality of the product. Very useful for kids...
20 Apr 2019 00:49
Quality product.. Useful for kids. I recommend
19 Apr 2019 06:56
Interesting, my children love a lot
18 Apr 2019 07:29
Very small, the quality is good. It's been more than a month.
17 Apr 2019 09:34
The store sent very quickly. In two weeks i finished the order. The product is very small. But for the son is normal. Spinning easily. In general, my son liked it, and i'm happy. Thanks to the seller for prompt delivery.
17 Apr 2019 00:56
The snake is small and narrow. Width approximately 1 cm. Goods shel sooo long