We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Eduquipstore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://eduquipstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, the child really likes. Thank you!
8 May 2019 12:05
32 pcs It's just transparent squares without Magnets
8 May 2019 06:55
Excellent designer!!! Delivered 4 days after order!!! In my opinion, sooo quickly!!!
7 May 2019 23:18
The goods are delivered quickly. Unfortunately, when assembling the order were a little inattentive and put triangles of lilac color 4 instead of 10 and blue 16 instead of 10. In general, satisfied, and the child is also happy to glue the toy on the refrigerator.
7 May 2019 20:57
Good designer, but delivery is 1,5 months
6 May 2019 10:47
Delivery month, quality is good, the child is happy!!!
5 May 2019 21:25
The designer is small, but there are many details.
4 May 2019 03:29
Magnetize well goods corresponds to the description store well shipping to kurgan less than a month
3 May 2019 21:48
The designer arrived in 6 days from the warehouse in msk, brought the courier. Designer super, excellent quality, magnets keep wonderful. All in full configuration. Less original, but nevertheless it is not worse. The child is very satisfied, thank you!
3 May 2019 09:34
Just super. The child is delighted
2 May 2019 11:58
The order was made on march 29 received on may 2. The designer looks normal. Only magnets are weak. Seller recommend
2 May 2019 07:38
The parcel came very quickly, everything is in place. Thank you, let's deal.
30 Apr 2019 22:47
Packed in bubble wrap. All the details are intact. The number coincides with the claimed. The box for the designer must be purchased independently, small. The details are not scattered, they are magnetized and compactly lie in a box with a lid.
30 Apr 2019 08:39
Figures are small, i thought they would be more.
29 Apr 2019 22:46
I ordered my son for my birthday, i liked it, the magnets are certainly weak, you can not stop the figure, but that would understand the child or not go and this Delivery by courier, 3 days