We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Eduquipstore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://eduquipstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The box came nice at the corners-it's insulting. And voting cards with stuff. It would be a shame to know how to use them. In the rules about them not a word.
10 May 2019 17:22
Nice and great product. Thanks ***** Will buying more.
8 May 2019 05:05
Everything is fine, the box is more compact than the original. The quality of the cards is excellent, the voting cards are worse but quite normal. The only negative is the field-the colors are very dull and it is smaller than the original, but it is made not of cardboard but printed on matter, which makes it as compact as possible. In general, this is a solid 5, especially for such money. Even for the sake of a full set of cards, it makes sense to order, because it's really cheap. Thanks to the stores.
5 May 2019 11:39
Everything looks good, cards are smaller than orginal but in this price I recommend with all my heart
2 May 2019 13:29
Good product. Cards are a bit smaller than the original but very good . The board is low quality. Print But its a good and fun game. Recommend!
2 May 2019 12:10
Very long delivery, for this reduced the star! For such a price, i would like to quickly) and so everything is fine! There is a slight difference in size with the original and one strange detail, but a bunch of spare ones are! I recommend!)
1 May 2019 22:33
i am glad
1 May 2019 22:31
28 Apr 2019 12:42
good quality. Packed very well.
28 Apr 2019 12:27
The store was incredible! I loved the game and it came as they announced. The cards are smaller than the original but that didn't interfere on the gameplay. The card's images quality is really good compared with the original one. I already put the sleeves on the cards and now it's my favorite game. I'm totally in love with my new board game, thanks a lot!
27 Apr 2019 02:41
Cards came in boxes-all whole. The boxes themselves are a little wrinkled in the corners, the post of russia in another can not
25 Apr 2019 20:35
24 Apr 2019 04:04
Awesome game! Totally recommend to buy all extension packs, you can spend hours and hours playing it with friends!