We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Eduquipstore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://eduquipstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's time. Like everything. How to collect unsign.
5 May 2019 09:34
very nice box but takes a while to finish. instructions in English. easy to follow but not always. took 2 hours to finish. not for the child. for adults
12 Apr 2019 12:19
Delivery to st. petersburg 2 weeks. I collected 10 minutes, everything is clear.
11 Apr 2019 06:56
Very grateful to the store, everything comes as expected.
25 Mar 2019 02:42
Neat. and quickly received
23 Mar 2019 00:43
It came very fast! Easy fitting and correct finishes.
18 Mar 2019 04:18
17 Mar 2019 09:36
Super! Son got carried away, collected, satisfied
16 Mar 2019 06:14
I'll be back soon.
15 Mar 2019 04:39
All right. The assembly was successful, took 30 minutes in general. The child is happy. The goal has been achieved.
13 Mar 2019 04:44
Delivered straight to the door. Quality is excellent!
12 Mar 2019 08:08
Super fast shipping, come with instructions in english.
2 Mar 2019 01:03
1 Mar 2019 18:56
Product think than smaller, so lightly is disappointed though assembly Drawing Problem and no broken also had no. The following is a little big size, order the ball up. Shipping is a bit slow way called pre-order or order by forget laying System is a wish four.
28 Feb 2019 10:33
Well packed. Product arrived on time . I recommend this store. Regards.
19 Feb 2019 14:04
Very recklessly send a simple puffy package, by russian post. I was lucky this time, everything is intact! (if you do not pay attention to the fact that all the parts from the common plate are already squeezed out during transportation)... Later review will add