We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Eduquipstore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://eduquipstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine! The product corresponds, the store recommend!
11 Apr 2019 21:27
Cool developing game. The daughter is happy. Collects with pleasure. Bought more stencils for assembly.
3 Apr 2019 04:13
Quick and perfect.
29 Mar 2019 05:19
Thank you, the child is happy.
14 Mar 2019 12:31
The box came broken and a few pieces fell out
9 Mar 2019 03:58
Arrive well packed, complete and according to the photo.
7 Feb 2019 05:05
Nice box with interesting accessories but provide some bags of pearls in addition.
7 Feb 2019 02:59
Cool set. All whole, packed well. Beads a couple of pieces were all defective. Tweezers are flimsy, but my 3-year-old with them is controlled easily. I took the templates separately.
3 Feb 2019 10:22
23 Jan 2019 20:31
Great diy kit. The child is happy immediately sat down for business))). Thank you very much.
15 Jan 2019 06:56
Ordered 19.12.2018, received 14.01.2019. In tashkent, packed in a puffy bag, during transportation nothing damaged, the track was tracked, with the store did not communicate, for order in uzbekistan write to telegram @ grandshoppinguz 19.12.2018 yilda kildim, yilda oldim, paketga uralgan, yulda, track, sotuvchi bilan, uzbekistan olaman, telegram @ ga ezin
9 Jan 2019 16:00
All right, although it was very late for the shipment, they ask me about the comu or cation with the store, never eat with him or for good or for bad
26 Dec 2018 07:07
Long. But the goods are normal
21 Dec 2018 11:10
Very good shopping. Children and adults are entertained by this toy. You can buy more templates or moulds separately so you can change figures. The same bore and make the same colors finish.