We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Eduquipstore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://eduquipstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Interestingly invented, ordered 16.01 received 04.05.19 for a long time .. As a gift, the store put the stickers, i do not remove the stars, t to sin on our mail
3 May 2019 04:12
thank you store
30 Apr 2019 06:30
The product fully corresponds to the description. Good toy
25 Apr 2019 02:31
The clock came in two months to peter, not tracked. The color is the one. All the details are removed, the arrows are spinning. Took for coins, everyone is happy. Thank you store!
24 Apr 2019 11:25
I am very pleased with the order. Great store! the store put as a gift stickers. I recommend this product to purchase. Definitely recommend the store and the seller. I will definitely return for shopping!
23 Apr 2019 09:42
A good puzzle, delivery was 1, as a gift the store put the stickers.
22 Apr 2019 07:21
19 Apr 2019 02:42
it arrived so late that I could get a refund if I oprned a dispute. it contained a small gift. that's a plus
18 Apr 2019 08:14
I did not receive the goods, but the store promised to send again. I bet while 5 stars .... believe... i'll wait more, let's see what happens.
18 Apr 2019 01:56
Bought on a coupon for 17,25 rubles. The watch is good, the store put more stickers as a gift.
10 Apr 2019 20:34
Excellent product, fully consistent with the description and photos of the store. Delivery month.
10 Apr 2019 13:00
Finally received my order! issued the order on 13.02.19, 15.02.19 the parcel was accepted for transportation, and 26.02.19 has already arrived in the country of destination, but i received it only on 10.04.19!!! it is not clear where it was possible to hold so much!? but the store's fault is not. i liked the watch, the color is the same as i ordered. In the package was also a gift (!)-stickers, the granddaughter will be twice happy! thank you very much to the seller!!!
7 Apr 2019 13:37
Interesting clock puzzles for learning kids in a game form. Performance quality, gaps coincide. I took it for a gift, bright, juicy colors. I recommend to purchase. Packed in an individual bag. Delivery by non-tracking within the terms of order protection. The store is sociable and attentive. I recommend a shop for cooperation.
5 Apr 2019 09:23
The order came, the store put stickers as a gift. Overall satisfied. Minus-long shipping