We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Eduquipstore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://eduquipstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A toy went for a long month and a half to peter. But she should have waited. Bright magnets-puzzles, a convenient wooden box, the lid of which on one side is a magnetic board, on the other-a slate. The crayons really broke in the process of transportation, but they are the most ordinary. One black marker for the board. Conventional markers for boards are suitable. Convenient and funny. The child likes it.
11 May 2019 07:07
amazing, my daughter loved it!!!
11 May 2019 04:10
11 May 2019 03:51
I thought that it would be more, so all the norms, my daughter liked
11 May 2019 03:45
The toy is good, but the quality leaves to be desired Best. Came flared, the wood is not polished, the child can catch a splinter. The goods came for a month
11 May 2019 02:14
Interesting set, magnets a lot, very small too, to collect a lot) the older child will be more interesting, we are still early)
11 May 2019 01:45
Ordered for a child 2 years. Interested.
10 May 2019 11:24
As in the description
10 May 2019 11:14
Unfortunately, due to the bad work of our mail, the goods could not be pleased. Seller repaid payment
10 May 2019 03:16
Toy super! The child is happy! We have details magnetic constructor transport))) even adults are interested to collect))) play together with the child))) the marker draws well and is erased from the board sponge perfectly! Crayons are also good. We have in the set except the sponge for the board magnetic and chalk, on the cap of the marker, too, there is a cup-brush that erases the marker)) we are satisfied with the product. We recommend the store to everyone. The track was tracked, the order was waiting for a month and a half.
10 May 2019 00:33
Quickly happened child satisified
9 May 2019 08:02
Good product. There is an element of the box that was removed that I had recolle
9 May 2019 07:03
Quality at 4. and so the child really liked.
9 May 2019 06:26
Like, but really the magnets are very small. Parents need attention with the handling of the child.
9 May 2019 02:37
Excellent smear, complete with details of three sizes, small, medium, large. Great for the development of fine motor skills of the child
8 May 2019 21:24
Delivery took 2 months, the track was tracked. The board itself lay in a cardboard box, which was packed in a normal pre-delivery bag. The box is a little crumpled. For me not fundamentally, took for my granddaughter, but if you take as a gift, it looks unpresentable. The content corresponds to the description. I shoot one star for long delivery, although the store sent the goods immediately