We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Eduquipstore (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://eduquipstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bright, sympathetic but the keys on which you need to knock, small and almost no sound. I do not recommend...
10 May 2019 03:29
The goods did not come
8 May 2019 03:18
Kapets, ordered a toy on december 20, came on may 8. Half a year to wait for a toy it is strong) twice opened a dispute, but the store creatively asked and i closed) in general, the toy is flimsy, but bright and sonorous. Half an hour of silence provided itself
8 May 2019 02:41
Delivery time 21 days. Very good quality. Product complies with the description. Recommend. :)
7 May 2019 13:08
The goods did not come, but the store returned the money. Thank You
7 May 2019 10:52
Everything is ok! Polecam!
6 May 2019 23:15
Everything got normal but long
5 May 2019 02:09
The toy is very bright as in the photo, the product is satisfied
3 May 2019 03:34
The game came quickly, everything is fine as in the picture, the sound is not very loud, you need to knock with force. Maybe it's for the best. But the child is not difficult to play.
2 May 2019 05:58
It was a long time, for 50 rubles bought, packed badly came broken, through the dispute the store returned the money.
26 Apr 2019 21:39
Simpotichnaya ladybug, metalophone, all made of plastic, the sound is certainly not the same when the plates on which you knock metal, but nothing to the kids will be interesting
25 Apr 2019 02:16
Long shipping. The toy is smaller than the female palm. The child is 9 months old. The toy liked, only on the 2nd day a piece of plastic broke off and play it is already unsafe.
24 Apr 2019 02:55
22 Apr 2019 14:33
The order was 4 months :) i already forgot about it :) what to say about the quality-it corresponds to the price. But surprisingly, all the details are quite firmly held in their places. But i do not think that the toy will last a very long time, although this is not expected :)
22 Apr 2019 04:28
The goods went to the moscow region 3,5 months
21 Apr 2019 07:35
Great toy! I'm happy and the children are happy)) came whole and unharmed, although strange, since the packaging is no. Seller thanks, but advise packing change